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Posted

Shannons was good as they had their own claims centre and were therefore easy to deal with. In the past year however their claims centre has been incorporated into the larger Suncorp group of insurance companies and unfortunately for us this group of amateurs are renowned for screwing people over for bottom dollar as that review outlines.

 

Having seen this first hand with my brothers car after it was stolen and written off, I will be changing my policy to another provider and I encorage others to do the same. The amount of heartache caused by Suncorp and their bullying tactics just isn't worth the $50 a year saving

Posted

George - You are spot on. It's just one person's viewpoint. I stumbled into the story and found it interesting.

 

Agno - What are you saying? Shannons is part of Suncorp?, or they use the same claims department?, or what? Got any proof for that?

'Cause I once had 3 houses, 3 cars and a boat insured with Suncorp. But when they did me for $72K for damage done to one of my houses I dropped all Suncorp policies. Suncorp only paid me $6600 for "The Water Damage". The rest was my problem.

My fancy pancy Solarhart hot water system shat itself one summer. The mother board shorted out. Sparky said it was a power surge. I figured no worries, I have fusion insurance with Suncorp. Rang the claims dept only to find out my fusion excess had crept from $150 up to $1000. No point making a claim for a $780 circuit board if I have to pay a grand. My bad. Every year when you renew your policy you must read the T's and C's and policy documents. That's how they change things and you have to stay on top of it by reading all the literature. Don't assume each year is the same as the previous.

 

Jaded ?- not at all, but all my insurance is now with others, however my special interest registered cars are insured with Shannons. Incidentally all my policies are more expensive then the old Suncorp policies, but I wasn't looking for cheap cover. I wanted the best cover I could afford.

I still have one house mortgage with Suncorp, and I'm doing my best to get rid of that.

 

Now back to affordable / cheap tyres:

http://www.hendrasecondhandtyres.com.au/index.html

http://www.ebay.com.au/usr/etyrestore

http://www.tyresales.com.au/

 

 

Posted

Agno - What are you saying? Shannons is part of Suncorp?, or they use the same claims department?, or what? Got any proof for that?

 

Off topic rant coming up.

 

Shannons has always been owned by Suncorp but recently Shannons was absorbed into the much larger Suncorp insurance team, that means whenever you call Shannons you are put through to the Brisbane based call centre and not the old Shannons offices on Wurragul Road in Melbourne. This in turn means that you are treated just like anyone else that holds a Suncorp policy, you are just a number that they want to screw over for the lowest dollar possible and believe me, they are just as parasitic and cold hearted as they were when you dealt with them.

 

My brother's car was stolen and written off by Just Cars (Suncorp). The claims department valued the car at $1800 and a "final offer" of $2k when other vendors (including fellow Suncorp insurer Shannons) valued the car at $7.5-$8k. 5 months and a trip to the ombudsman later he was finally given what he should have gotten.

 

It makes me mad that the people we dealt with within the claims department of Suncorp are happy to completely screw people over for a living. It takes advantage of the people that can afford it least as they can't afford to be without a car or without the money so they accept a significantly smaller payout than they deserve. It completely flies in the face of what insurance is all about and why you pay for it in the first place.

Posted

I work in a the crash repair industry and re regularly deal with Shannon's.

we have never had an issue with them. In fact they have been the easiest to deal with over I'll the other company's.

the never keep us waiting and are alway generous with the claims

Posted

Just wondering what people think of NRMA vintage and veteran insurance.

That's who I am insured with, they seem very reasonably priced for what I'm getting but, fortunately I have not yet had to make a claim so don't know what they are like with claims.

 

Mick

Posted

Don't know how NRMA handle the vintage and veteren clams. but if it's anything like their normal insurance up here in Qld I wouldn't be comfortable recommending them.

 

I wouldn't insure a skate board with NRMA after two claims over 20+ years. I learnt from the first claim, and stayed away for a long time. Though they might have improved over the years, but nope, got shafted on my last claim. Repairer of choice with some BIG conditions. If the cost is above the shonky shop we choose at the lowest price from our blurry photos, you pay the difference to use your shop.

 

At the moment, very happy with Shannons, been with them for a lot of years, had to make one claim after being rear ended, and a couple of windscreen claims on a couple of cars all no hassles and a pleasure to deal with. They were also the only company that could cope with me living in one state and the car at another address in another state.

 

i still have a look at other companies each year to keep them honest with the premiums and values.

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