Leaderboard

Have had very recent experience making a claim with Shannons. Mixed bag...... They have agreed to a full payout, I get to keep the wreck (I had salvage rights written into the policy) and they have agreed to having it towed from Albury to Newcastle at their expense and delivered to me. IOnly complaint is that its taken nearly 5 weeks to be assessed, although possibly because its was a little out of the ordinary - I had it towed from the towing yard to a very generous fellow Datsun owner's shed for storage out of the weather, and it was assessed from photos rather than in person. All correspondence after logging the claim seemed to be with the parent company rather than Shannons specific people, who tried to follow the script and tick the boxes for assessing a modern car (No, it doesn't have a proper VIN, just a 9 digit chassis number, etc) Ohh, and after many phone calls chasing up what was happening, they always seem to be "experiencing a higher than normal call volume" because despite ringing early in the day, lunchtime, afternoon, after hours, I think the quickest a call has been answered is 50 minutes, most times well over an hour and the record was 80 minutes..... I asked about when the money may be in my account and was told "we're currently experiencing a higher than noormal claim volume and it may take up to a month".... All up, not too bad, just very slow (and looks like I won't be fully paid out till at least 2 months after the accident) The tow car (insured with a different insurance company) was assessed, written off and money in my account a cople of weeks ago. But they were generally unhelpful and made me jump thru hoops over every little thing. Dunno which was worse.