Z shop melbourne - help - transmission swap. Very happy customer.
Posted 15 March 2010 - 04:34 PM
Thanks for the vitriolic PM's however I have no idea how I have upset you (again) .
I simply agreed that I had once bought a gearbox from Z Spares and it was great and that whilst I may have paid a little too much for work in the past (20 years ago) Lindsay has been nothing but helpful with parts and advice over the past 10 years.
So again I have no idea what you are on about
Please call me if you wish to discuss you have my number
Posted 17 March 2010 - 07:35 AM
Posted 17 March 2010 - 01:11 PM
We ended up also replacing the tail shaft as one of the unis was stuffed, we went looking for a knock in the rear end which we decided felt like a sloppy diff, so we fitted a tight replacement - when we found afterwards that the knock was still there Lindsay was happy to leave the new one there as we misdiagnosed it - only charged for half the labour and for the oil. Looks like the noise is coming form a combination of slightly sloppy CVs and the suspension somewhere. Also replaced all the rubbers in the front end with urethane and straightened a bent caster rod. Clutch master cylinder was stuffed too so we fixed that. After a test drive he did a wheel alignment, a tune, inspected all fluids and lights etc and didn’t charge for any of that.
At the end of the day I was honestly a little terrified what the total bill would be as he had 2 other staff along with himself going flat out on it all day – I told him that and was advised he’d look after me. Total bill was just over $1200 all in – honestly I was shocked – was prepared for double that. He charged some things at a quoted fixed price irrelevant of how long it took and the fact 3 of them did the work, and where it was at an hourly rate he charged for 1 hour for 3 guys (not 3 man hours for 1 hour!)
The gear box is tight, slick and silent and the car ran beautifully all the way back to Sydney. Everything came with a written 12 month warranty.
As someone has said above – give someone your time, honour and respect and you’ll likely get it back – being involved in the process helps build a good relationship. On the other hand if you’re a pain in the neck, question all the work based on little personal experience of involvement, and then grizzle about a reasonable bill then don’t expect a good experience anywhere (not saying anyone here has done that nor am referring specifically to the Z shop). Lindsay and his staff bent over backwards to see me out on the road that night in a great car.
I couldn’t be happier with Lindsay and the Z shop and from my experience would go back in a heartbeat and recommend him unreservedly to anyone who asks.
Posted 17 March 2010 - 03:04 PM
Posted 17 March 2010 - 03:05 PM
I have never dealt with Z shop before, so I have no opinion.
Sounds like some have had good experiences, some bad.
Just like any business, whether its a hairdresser or Macca's.
Altough expectation of Macca's should be pretty low anyway, and some hairdressers are HOT!
Posted 17 March 2010 - 03:07 PM
Posted 17 March 2010 - 03:12 PM
Posted 17 March 2010 - 07:46 PM
So maybe some of the "so called bad experiences some have had " may be due to expectations rather than actions ?
Posted 17 March 2010 - 08:19 PM
Posted 18 March 2010 - 08:26 AM
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